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We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [email protected]. Please note that returns will need to be sent to the following address:

114a tower road north, Bristol, BFP, bs308xn, United Kingdom

If your return is accepted, you will need to send your return, tracked or signed for.  Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United Kingdom, shipping your goods may take longer than expected.

You can always contact us for any return questions at [email protected].

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 3 day cooling off period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].

4 Quality 

4.1 Chloe Savage embroidery warrants that on delivery (or deemed delivery) the Goods shall:
(a) conform in all material respects with their description and any applicable Specification;
(b) be free from material defects in design, material and workmanship. 

4.2. Subject to clause 4.3, if:
(a) the Customer gives notice In Writing to Chloe Savage embroidery within 5 Business Days of delivery (or deemed delivery) that some or all of the Goods do not comply with the warranty set out in clause 4.1; and 

(b) Chloe Savage embroidery is given a reasonable opportunity of examining such Goods; and 

(c)  the Customer (if requested by Chloe Savage embroidery) returns such Goods to Chloe Savage embroidery’s place of business at the Customer’s cost, 

Chloe Savage embroidery shall, at its option, repair or replace the defective Goods, or refund the price of the defective Goods in full. These Conditions shall apply to any repaired or replacement Goods supplied by Chloe Savage embroidery. 

4.3. Chloe Savage embroidery shall not be liable for Goods’ failure to comply with the warranty set out in clause 

4.1 if: 

(a)  the Customer makes any further use of such Goods after giving notice in accordance with clause 4.2; or 

(b)  the defect arises because the Customer failed to follow Chloe Savage embroiderys oral or written instructions as to the storage, commissioning, installation, use and maintenance of the Goods or (if there are none) good trade practice; or 

(c)  the defect arises as a result of Chloe Savage embroidery following any drawing, design or specification supplied by the Customer; or 

(d)  the Customer alters or repairs such Goods without the written consent of Chloe Savage embroidery; or 

(e) the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions. 

4.4. Except as provided in this clause 4, Chloe Savage embroidery shall have no liability to the Customer in respect of the Goods’ failure to comply with the warranty set out in clause 4.1. 

4.5. Except as set out in these Conditions, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Contract.