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Delivery 

Our standard practice is to ship kits within two working days of receiving the order. The price of shipping is dependent on location and is confirmed when you purchase. The price of shipping is approximately £4.99 for UK delivery, £10.99 for European delivery and £14.99 for delivery to other international locations.

All kits are sent using Royal Mail, the UK postal service. We use this service to ship both domestically and internationally. When your kit ships internationally, you will receive an email with a tracking number that you can use to track your parcel.

For UK customers, kits are shipped first class. Delivery should be on the next working day after shipping.

For international customers, kits are shipped with a ‘tracked’ or ‘signed’ service depending on destination. Delivery should be 3-4 days for European countries and 5-7 days for rest of world countries. We are reliant on Royal Mail and their international partners for delivery reliability and final delivery dates, these can vary for reasons beyond our control. If you have any need to contact us about delivery you can do so here.

3. Delivery terms and conditions 

3.1. Chloe Savage embroidery shall deliver the Goods to the Delivery Location after Chloe Savage embroidery notifies the Customer that the Goods are ready and at a date/time stipulated by Chloe Savage embroidery. Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence. 

3.2. Subject to clause 5 below, delivery of the Goods shall be completed on the Goods’ arrival at the Delivery Location and the Customer shall make all arrangements necessary to take delivery of the Goods. 

3.3.  Chloe Savage embroidery shall not be liable for any failure to deliver the Goods or for any delay in delivery of the Goods that is caused by a Force Majeure Event or the Customer’s failure to provide Chloe Savage embroidery with adequate delivery instructions or any other instructions that are relevant to the supply and/or delivery of the Goods. 

3.4. If the Customer fails to take delivery of the
Goods within 5 Business Days of Chloe Savage embroidery notifying the Customer that the Goods are ready then, except where such failure or delay is caused by a Force Majeure Event:
(a) delivery of the Goods at the Customer’s risk shall be deemed to have been completed at 9.00 am on the fifth Business Day following the day on which Chloe Savage embroidery notified the Customer that the Goods were ready; and 
(b) Chloe Savage embroidery shall store the Goods until delivery takes place and charge the Customer for all related costs and expenses (including insurance). 

3.5. If 10 Business Days after Chloe Savage embroidery notified the Customer that the Goods were ready for delivery the Customer has not taken delivery of them, Chloe Savage embroidery  may resell or otherwise dispose of part or all of the Goods at its discretion, in which case no refund of any sums paid to Chloe Savage embroidery shall be recoverable by the Customer and any sums due from the Customer under sub-clause 3.4(b) remain due from the Customer. 

3.6. Chloe Savage embroidery may deliver the Goods by instalments which, unless otherwise agreed, shall be invoiced, and paid for separately. Each instalment shall constitute a separate Contract. Any delay in delivery or defect in an instalment shall not entitle the Customer to cancel any other instalment. 

3.7. Where the Delivery Location is outside of the United Kingdom, the Customer is responsible for obtaining, at its own cost, such import licences and other consents in relation to the Goods as are required from time to time and, if required by Chloe Savage embroidery, the Customer shall make those licences and consents available to Chloe Savage embroidery prior to (and as a condition of) despatch.